Buy Cigarettes Online - Frequently Asked Questions

Frequently Asked Questions

What do I get when I buy from your store?

We bring you the best prices on the largest selection of discount cigarettes you will find anywhere on the web, or retail. When you buy through us, you get the duty free cigarettes, backed by attentive customer service, on call whenever you need them. Our #1 goal is to make our customers happy!

Why choose duty free?

Duty free buying gives you the best prices possible! You can choose from all your favorite brands of cigarettes at a fraction of the retail cost.

Are these products the real thing?

Yes. Every item we sell is 100% genuine original, from the manufacturer.

How is it possible that offer tobacco, cigars and cigarettes at such great prices?

Tax free sales mean that you do not pay state, federal or excise tax. This translates into affordable cigarettes at a fraction of the price you would pay retail! Additionally, all our products are purchased in bulk, making it possible for us to offer you truly amazing prices you will not find elsewhere!

What do you charge for tobacco shipments?

We ship all tobacco, cigarette and cigar items for FREE!

What is the benefit to buying via your website instead of at local convenience store or tobacco shops?

Why drag yourself to the store when you can order all your favorite brand names right from the convenience of your own home? Winston, Newport, Pall Mall and others are some of the popular cigarette lines we carry. All cigarette, cigar and tobacco items are delivered for FREE.

Is it legal to sell tobacco products online?

Yes, it is. Additionally, all the items we sell are genuine, trademarked, and straight from the manufacturer. We follow all international postal regulations and standards, and only sell tobacco to buyers over the legal age (varies among countries).

What are the minimum or maximum limits on cigarette, cigar or tobacco purchases?

There are no minimum or maximum purchase amounts. It is important to know the customs regulations in your country, as there may be additional customs taxes.

What are the payment options available?

You can pay using all major credit cards, E-Check and bank wire transfers.

What is the policy regarding charge backs?

We do not accept charge backs. Should there be a problem, we will send a refund or reship the order. A customer who threatens to charge back will be banned from making future purchases on the site. We will also provide their credit card information to processing agencies.

Is it possible to follow my order status?

Yes, of course. Once your order is completed, we send a confirmation e-mail which provides you with a tracking number.

How do I know what the shipment and delivery costs are?

We figure the shipping and delivery into your total charges. Our duty free products are shipped FREE of charge.

What method of shipment is used?

All items are shipped via registered mail, and you must sign upon delivery.

How long does it take to receive an order?

Order delivery time is unique for each order as it depends on several factors including customer's shipping address, location of the shipping center from which your items are dispatched and holidays.

Orders containing multiple items will be shipped in separate parcels which will arrive at different times. This is done to avoid duty taxes and to ensure delivery.

I received only one shipment and it does not contain all the items I ordered. Where are the rest?

When you order more than one item, we send orders in multiple packages. This is done in order not to incur duty taxes which are charged on shipments that exceed international parameters. The time it takes to receive all the items of your order may vary based on your shipping address, the items you ordered and the location of the shipping center dispatching your parcels.

I e-mailed you but I received no reply. Why?

Our customers are very important to us, and we reply to every message we receive. If after you complete the Contact Us form, you do not receive an email in reply, check that your ISP or e-mail client are not blocking the emails that we send you.

What are the chances that I'll be asked to pay duty tax in order to pick up my order?

Such an event is highly unlikely. In few rare cases, depending on your home country, its respective customs regulations and the items you ordered, you may be asked to pay duty tax to release your parcel.
But even if this happens, you needn't worry; you may choose one of these options to proceed:

  • You can either consent to pay the tax and release your package.
  • You have the right to refuse to accept the delivery of your package and ask that it is returned to sender. After you do so you may request a full refund which we'll be happy to issue you.

 

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